Article 1 Definitions

1.SteijndeFontein B.V. (hereinafter: Els van Steijn) is is a “Besloten Vennootschap” with the aim of facilitating family constellations and related coaching and online training. Els van Steijn is legally registered in Utrecht and is listed in the trade register under number 75947005 and VAT number X.

2.These general terms and conditions also apply to The Fountain Flow B.V., located at Maliebaan 9, 3581CA Utrecht, and registered in the trade register under number 94849056.

3.The Fountain Flow B.V. operates as an independent entity and may provide services and enter into agreements on behalf of or in collaboration with Els van Steijn.

4.All rights and obligations arising from these general terms and conditions also apply to The Fountain Flow B.V., unless expressly stated otherwise.

5.Depending on the purchased product or service, the agreement is concluded with one of the following entities: a. The sale of books and the online program is conducted by ElsvanSteijndeFontein B.V. When purchasing these products, you enter into an agreement with ElsvanSteijndeFontein B.V. b. All other activities, including coaching, family constellations, retreats, and workshops, are offered by The Fountain Flow B.V. When purchasing these services, the agreement is concluded with The Fountain Flow B.V.

6.These general terms and conditions apply to both ElsvanSteijndeFontein B.V. and The Fountain Flow B.V., unless explicitly stated otherwise. If specific provisions apply solely to one of the entities, this will be explicitly indicated.

7.Definitions:

8.Els van Steijn/Fountain Flow B.V. also applies additional conditions regarding certain services. These additional terms can be viewed here (link).

9.These general terms and conditions are drafted in both Dutch and English. The Dutch text is always leading and binding.

10.The services and products provided by Els van Steijn/Fountain Flow B.V. are not a substitute for medical or therapeutic assistance. Therefore, we advise seeking medical help at all times.

Article 2 Applicability

  1. These general terms and conditions apply to every assignment, offer, advertisement, sale of goods, proposal, and other actions carried out in the name of Els van Steijn, including any subsequent, additional, or modified assignments.
  2. The applicability of any general or other terms and conditions of a client is generally rejected.
  3. All assignments are deemed to have been given to and accepted by Els van Steijn, even if it was explicitly or implicitly intended that an assignment would be carried out by a specific person. The operation of Article 7:404, paragraphs 1 and 2 of the Dutch Civil Code, is entirely excluded.
  4. Els van Steijn/Fountain Flow B.V. is authorized to engage third parties in connection with the execution of the agreement with the customer. Additionally, Els van Steijn/Fountain Flow B.V. is authorized to accept any liability limitations imposed by third parties on behalf of the client of Els van Steijn/Fountain Flow B.V. In principle, any own liability of Els van Steijn/Fountain Flow B.V. for shortcomings and/or errors by third parties is excluded.
  5. If a provision is unclear, Els van Steijn/Fountain Flow B.V. will interpret it in light of these general terms and conditions as much as possible.
  6. The possible invalidity of one or more provisions of these terms and conditions does not affect the validity of the remaining provisions.

Article 3 Offer

  1. All offers and/or quotations communicated orally, in writing, by telephone, or electronically are generally valid for 14 days.
  2. Prices in offers, quotations, on the website, and in agreements are generally displayed including VAT.
  3. The services and products offered on the website are generally displayed with an individual description and corresponding price.
  4. If an offer made by Els van Steijn/Fountain Flow B.V. is unilaterally modified, the offer is generally no longer valid.
  5. Offers and/or quotations do not apply to future situations.
  6. A composite price quotation does not oblige Els van Steijn/Fountain Flow B.V. to perform part of the assignment for a corresponding portion of the specified price.

Article 4 Agreement, Term, Execution, and Withdrawal

  1. The agreement is established through an offer by Els van Steijn/Fountain Flow B.V. and the acceptance of that offer by the customer.
  2. If the customer wishes to modify the agreement, this is only possible in consultation with Els van Steijn/Fountain Flow B.V., and changes must always be recorded in writing.
  3. Non-physical services, such as constellations and services provided on the online platform, cannot be returned.
  4. The right of withdrawal is excluded for the online platform and online products such as e-books and audiobooks due to the nature of the non-physical services offered.
  5. Els van Steijn/Fountain Flow B.V. may decide at any time to increase the prices of its services. This increase can also be applied to existing agreements. After a price increase, the customer is entitled to terminate the agreement within three months of the price increase.

Section A: Constellations, Workshops, or Lectures

  1. After the agreement is established and the payment obligation is fulfilled, The Fountain Flow B.V. will confirm a constellation, workshop, or lecture spot for the chosen time.
  2. Regarding cancellations of a constellation day, workshop, or lecture, the following applies: a. Up to four weeks before the date, cancellation is free of charge. b. Up to five business days before the date, 50% of the participation fee will be refunded to the account from which the customer paid. c. Cancellations within five business days before the date will be charged 100% of the participation fee. The same applies if the customer does not show up without prior notice.
  3. After cancellation, the canceled spots will be published on the website. The Fountain Flow B.V. does not use a waiting list for last-minute spots.

Section B: Goods

  1. The offer on Els van Steijn’s website contains a complete and accurate description of the products offered. The description is detailed enough to allow the customer to properly assess the offer.
  2. Els van Steijn uses images that truthfully represent the offered products.
  3. Apparent mistakes or errors in the offer do not bind Els van Steijn.
  4. If an offer has a limited validity period or is subject to conditions, Els van Steijn will clearly state this in the offer.
  5. The customer accepts the agreement electronically, and Els van Steijn promptly confirms the receipt of the acceptance. Until this confirmation is received, the customer can dissolve the agreement.
  6. Els van Steijn has the right to assess whether the customer can meet their payment obligations. If there are good reasons to refuse the agreement, Els van Steijn may reject an order or impose special conditions.
  7. The customer has the right to dissolve a purchase agreement within 14 days without providing a reason. While sharing the reason is appreciated, it is entirely voluntary.
  8. The 14-day reflection period starts from the day after the customer or a third party (not the carrier) receives the product, or: a. If multiple products were ordered in one order, the day the last product is received. b. If a product is delivered in multiple shipments or parts, the day the last shipment or part is received.
  9. The withdrawal form can be downloaded here.
  10. During the reflection period, the customer must handle the product and packaging carefully, only unpacking or using it to the extent necessary to assess its nature, characteristics, and functionality.
  11. The customer is liable for any decrease in value if they do not comply with point 10.
  12. If the customer exercises their right of withdrawal, they must notify this within the reflection period using the withdrawal form.
  13. The customer must return the product with all accessories, in its original condition and packaging where possible, following the entrepreneur's instructions.
  14. The customer must return the product within 14 days after notifying the withdrawal, with the risk and burden of proof lying with the customer.
  15. The customer bears the direct costs of returning the product.
  16. Exercising the right of withdrawal automatically dissolves any additional agreements.
  17. Once Els van Steijn receives the withdrawal form, they will confirm receipt immediately.
  18. Els van Steijn will refund all payments, including delivery costs for the entire order, within 14 days after the withdrawal notification.
  19. Returning products outside the specified withdrawal period is not possible.
  20. Refunds will be made using the same payment method as the customer used unless agreed otherwise.
  21. If the customer chose a more expensive delivery method than the standard option, they will bear the additional costs, and Els van Steijn will only refund the cost of standard delivery.

Section C: Online Platform

  1. After establishing the agreement and fulfilling the payment obligation, Els van Steijn will make the purchased service, such as an online program, available on its online platform.
  2. By entering into the agreement, the customer agrees to these general terms and the additional terms of the online platform. Click here to view the additional terms.
  3. In principle, the provided content remains accessible for two years. However, Els van Steijn/Fountain Flow B.V. may remove content earlier due to inaccuracies or outdated information.
  4. If the online content is unavailable or malfunctioning, the customer must report this immediately, and Els van Steijn will work to resolve the issue as soon as possible.
  5. If a customer account is inactive for more than 12 months and remains unopened after two reminders, the customer profile and associated data will be deleted.

Section D: Coaching

  1. Before the agreement is established, Fountain Flow B.V. will schedule a non-binding intake interview, during which the customer will receive an email detailing the methodology, number of sessions, and other relevant information.
  2. Accepting the coaching offer establishes the agreement. The first three sessions are scheduled and invoiced, and after more than half of the sessions are completed, the final invoice will be sent.
  3. Since this commitment is for a specific period, the agreement cannot be terminated prematurely. If the customer is dissatisfied, Fountain Flow B.V. will explore possible solutions to conclude the coaching effectively.
  4. If the customer wishes to reschedule a coaching session, the following rules apply: a. Rescheduling up to two business days before the session is free of charge. b. If rescheduled within two days, administrative costs will be charged (€...).
  5. If the customer does not show up for a session, Fountain Flow B.V. will charge the full session cost to the customer.

Article 5 Obligations of the Customer

  1. The customer is required to provide Els van Steijn/Fountain Flow B.V. with accurate and complete information.
  2. The customer is obliged to provide Els van Steijn/Fountain Flow B.V. with the necessary information in a timely manner for the execution of the service.
  3. If the customer fails to provide the required information in a timely or complete manner, Els van Steijn/Fountain Flow B.V. has the right to suspend the execution of the agreement and/or charge the customer for any additional costs resulting from the delay.
  4. If the customer fails to fulfill their obligations properly, causing damage to Els van Steijn/Fountain Flow B.V., the customer is liable for this damage.
  5. If performance is not or temporarily not feasible for any reason, both parties must engage in discussions to find a suitable solution.
  6. Els van Steijn/Fountain Flow B.V. values a confidential environment where customers can fully engage in the process during workshops and constellation sessions. Therefore, strict confidentiality applies to all matters discussed during these sessions.

Article 6 Payment

  1. Payment must generally be made immediately through the designated payment portal.
  2. Payments must be made without any form of offsetting or deductions.
  3. Upon receipt of payment, the desired access to the platform will generally be provided immediately, or an access link will be granted.
  4. Until payment is completed, access to the relevant content will not be granted.
  5. If a different payment arrangement is required, this must always be agreed upon in writing.
  6. In certain cases, customers may have the option to pay in installments; please refer to our additional terms and conditions for more details.
  7. If payment is not made or is delayed, Els van Steijn/Fountain Flow B.V. will charge the customer for any costs incurred in recovering the outstanding amount.

Article 7 Force Majeure

1. If performance becomes impossible due to force majeure and this situation persists for 30 days, both parties have the right to terminate the agreement. Any services already provided by Els van Steijn/Fountain Flow B.V. will be charged to the customer.

2. If service provision is temporarily suspended, the customer and other affected parties will be informed, and a mutually acceptable solution will be sought.

3. In addition to Article 7, Els van Steijn/Fountain Flow B.V. may terminate the agreement with the customer immediately, without notice of default or judicial intervention, in the following cases:

4. If the agreement is terminated by Els van Steijn/Fountain Flow B.V., any services already rendered will be charged to the customer. Any completed services and related payment obligations will not be reversed.

Article 8 Liability

  1. The agreement between Els van Steijn/Fountain Flow B.V. and the customer is, in principle, a best-efforts agreement. Therefore, Els van Steijn/Fountain Flow B.V. cannot be held liable for any unachieved results.
  2. Els van Steijn/Fountain Flow B.V. does not provide any (direct or indirect) medical advice. The services provided by Els van Steijn/Fountain Flow B.V. are not intended as a replacement for professional medical advice and should not be used as such by the customer.
  3. If Els van Steijn/Fountain Flow B.V. is held liable despite Article 8.1, liability is limited to compensation for direct damages up to a maximum amount equal to the fee agreed upon in the relevant agreement (excluding VAT).
  4. In addition to Article 8.3, the liability of Els van Steijn/Fountain Flow B.V. is in any case limited to the amount paid out in the relevant case by the business or professional liability insurer, plus any deductible that is not covered by the insurance policy.
  5. Direct damage refers to damages that have a direct causal link to the provided service. The maximum amount of compensation is subject to the limits set in Article 8.3.
  6. Any indirect liability for the offered services and products is excluded, including consequential damages, lost savings, lost profits, reduced goodwill, damages due to business stagnation, and damages related to third-party materials and software. Liability for the mutilation, destruction, or loss of documents is also excluded.
  7. If performance by Els van Steijn/Fountain Flow B.V. becomes permanently impossible, liability for an attributable failure only arises if the customer provides written notice of default, granting a reasonable period for rectification. The notice must provide a detailed description of the failure to allow for an adequate response.
  8. The customer indemnifies Els van Steijn/Fountain Flow B.V. against all claims from third parties related to services provided by third parties to Els van Steijn/Fountain Flow B.V.
  9. Els van Steijn/Fountain Flow B.V. cannot be held responsible for how the customer interprets or applies the provided information.

Article 9 Confidentiality and Secrecy

  1. Customers and other involved parties are required to maintain confidentiality regarding all confidential information provided to them.
  2. Employees of Els van Steijn/Fountain Flow B.V. are obliged to maintain confidentiality regarding any confidential information obtained during the course of their work.
  3. Information is considered confidential if confidentiality has been explicitly stated or if the nature of the information implies confidentiality.
  4. Els van Steijn/Fountain Flow B.V. strongly discourages sharing extensive and/or sensitive personal information (such as medical details) during workshops, constellation sessions, coaching, etc.
  5. If the customer chooses to share sensitive information as described in A

Article 10 Intellectual Property Rights

1. All intellectual property rights related to the services provided belong to Els van Steijn. This includes, but is not limited to:

2. The texts, images, creative elements, and company name are the property of Els van Steijn/Fountain Flow B.V., except for materials provided by third parties that are subject to valid intellectual property rights.

Article 11 Privacy

  1. Els van Steijn/Fountain Flow B.V. highly values your privacy. The privacy statement outlines which data Els van Steijn/Fountain Flow B.V. processes and how this data is handled.

Article 12 Applicable Law and Complaints Procedure

  1. All services, products, and (legal) actions are subject to Dutch law.
  2. The court in the location where Els van Steijn/Fountain Flow B.V. is established has exclusive jurisdiction over disputes, unless otherwise required by law.
  3. Parties will only resort to legal proceedings after making every effort to resolve the dispute through mutual consultation.
  4. Are you dissatisfied with the services of Els van Steijn/Fountain Flow B.V.? Please follow our complaints procedure.

Article 13 Other Provisions

  1. All communications are subject to printing and typographical errors. In case of doubt, the customer is responsible for verifying the accuracy of the information, which can be done by simply contacting Els van Steijn/Fountain Flow B.V..
  2. In the event of any dispute regarding the interpretation or meaning of these terms and conditions, the Dutch version shall prevail over any translation.
  3. The management of Els van Steijn/Fountain Flow B.V. reserves the right to modify or supplement the general terms and conditions at any time, including for existing agreements. Customers will be informed of any relevant changes.
  4. Certain services are subject to additional rules. Before entering into an agreement, Els van Steijn/Fountain Flow B.V. will provide these rules in writing.

PRIVACY STATEMENT v.2025.1

At ElsvanSteijndeFontein B.V./Fountain Flow B.V., great importance is attached to your privacy. Els van Steijn/Fountain Flow B.V. . respects your privacy and strives to treat your data confidentially and in accordance with applicable privacy laws. Els van Steijn/Fountain Flow B.V. . is an organization specialized in the field of family constellations. Els van Steijn/Fountain Flow B.V. . provides lectures, workshops, constellations, and offers informative content on the online platform created by Els van Steijn/Fountain Flow B.V. .

Data

First and foremost, a distinction must be made between personal data and special personal data. Personal data are details that reveal something about you and can identify you. Personal data includes: first and last name, date of birth, address, email address, telephone number, and Citizen Service Number (BSN). Special personal data refers to information about race, religion, health and criminal record. At Els van Steijn/Fountain Flow B.V. ., we generally do not process special data.

Website Usage

When you visit our website, you can use most of its features without your personal data being directly stored. However, we do use cookies. Cookies are small text files that are stored on your computer, smartphone, or tablet. By placing cookies, we can remember certain information about you, such as preferences. These preferences are not linked to your name, address, email, etc. With this information, we aim to enhance your experience on our website and provide you with relevant information about our services. Our website uses legally permitted cookies:

Els van Steijn/Fountain Flow B.V. . does not share the information obtained from cookies with third parties without your prior consent. Furthermore, we have compiled a comprehensive overview of the cookies we use on our website:

Example (to be filled in)

Els van Steijn/Fountain Flow B.V. . uses Google Analytics on its website. The information/data collected by our cookies is stored on a server such as Google. To keep the data collected by the cookies confidential, we use an IP anonymizer. This anonymizes the last part of your IP address. Els van Steijn/Fountain Flow B.V. . complies with the requirements set by the Dutch Data Protection Authority. This means that:

If you prefer not to use cookies, you can configure your browser to not accept cookies. Additionally, you can delete cookies from your computer manually.

Basis for Processing

Els van Steijn/Fountain Flow B.V. . uses personal data, among other things, for the execution and handling of an agreement. Els van Steijn/Fountain Flow B.V. . may also use your personal data because it has legitimate business interests. These interests include providing good service, efficient internal operations, generating income, safeguarding financial interests, and keeping customers informed about (new) products and services from Els van Steijn/Fountain Flow B.V. . If Els van Steijn/Fountain Flow B.V. . processes personal data based on your consent, Els van Steijn/Fountain Flow B.V. . will request this separately from you. Consent can be withdrawn at any time, but data processed up to the point of withdrawal remains lawfully processed.

Transfer Outside the EU

Your personal data may be processed outside the EU because certain service providers of Els van Steijn/Fountain Flow B.V. . are located in a country outside the EU. An example of this is Microsoft. Your data may also be stored outside the EU by third parties due to the use of services from Google Analytics, Facebook, Instagram, and LinkedIn. We take necessary and appropriate measures to provide an equivalent level of protection for your data.

Profiling

Els van Steijn/Fountain Flow B.V. . combines collected data from its website and other sources to provide you with the best (online) experience and service. With your permission, Els van Steijn/Fountain Flow B.V. . may send you information tailored to your personal preferences. Your preferences are derived from the data you have provided and/or combined with your browsing behavior on our websites.

Processing Purposes

In its service provision, Els van Steijn/Fountain Flow B.V. . processes your personal data for various purposes, including:

Use of Our Digital Platform

When you wish to use the platform or website of Els van Steijn/Fountain Flow B.V. ., we naturally collect data. To provide you with an understanding of why and which data we process, we have compiled the following overview for you. Please note that the information provided in this table is not exhaustive.

DATA EXAMPLES BASIS
Providing Services & Access to Exclusive Content
  • Creation of an account on the platform
  • Viewing exclusive content and participating in online training
Els van Steijn/Fountain Flow B.V. . processes your data based on the established agreement. Els van Steijn/Fountain Flow B.V. . complies with legal requirements regarding the recording and processing of personal data.
Administration & Invoicing
  • Recording and collection of due sums
  • Performing actions to invoice for services
  • Executing obligatory checks
Els van Steijn/Fountain Flow B.V. . needs to process these data based on the agreement and legal provisions.
Information Provision Providing information regarding our services. Providing information about Els van Steijn/Fountain Flow B.V. .'s services is done upon the request of the concerned individual.

Exchange with Third Parties

Your data is provided to the following parties, among others:

Use of Automated Decision-Making & Profiling

Els van Steijn/Fountain Flow B.V. . uses automated decision-making and/or profiling. For example, we use Facebook Pixel and API. Facebook Pixel is a piece of code that we place on our website to learn more about our target audience, allowing us to offer you relevant Facebook advertisements. When you visit our website, you must indicate whether you agree to this method of data processing. Example

Retention Period

Data Security

Regarding data security, Els van Steijn/Fountain Flow B.V. . operates within the given legal framework, taking appropriate technical and organizational measures to secure data against loss, theft, or any form of unlawful processing. Measures taken for security include:

Your Rights

Liability

This privacy statement only concerns the personal data that Els van Steijn/Fountain Flow B.V. . processes for the execution of the agreement with you as a customer. Els van Steijn/Fountain Flow B.V. . is in no way responsible or liable for the operation and content of websites or services by third parties.

Privacy Statement Changes

This privacy statement can be adjusted or supplemented by Els van Steijn/Fountain Flow B.V. . at any time. In this way, new legislation regarding personal data protection can be easily implemented. Furthermore, we can use this method to keep our privacy statement in line with our business practices.

Identification

Els van Steijn/Fountain Flow B.V. . may ask for further identification for all your requests or questions, in order to prevent us from providing data to the wrong person. Therefore, Els van Steijn/Fountain Flow B.V. . may ask you to include a copy of your ID. The copy will be properly destroyed - after the question or request has been handled.

Timeframes

We aim to answer your questions and/or requests within one month. If the response takes longer than one month, for example due to the complexity of the request, you will receive a notification from Els van Steijn/Fountain Flow B.V. .

Questions & Oversight

If you have any questions about the personal data we process, you can contact Els van Steijn/Fountain Flow B.V. . Email: Tel.:
Furthermore, you are free to file a complaint with the supervisory authority for personal data protection. For more information, please see www.autoriteitpersoonsgegevens.nl.