Privacy statement ElsvanSteijndeFontein B.V.

At ElsvanSteijndeFontein B.V., great importance is attached to your privacy. ElsvanSteijndeFontein B.V. respects your privacy and strives to treat your data confidentially and in accordance with applicable privacy laws. ElsvanSteijndeFontein B.V. is an organization specialized in the field of family constellations. ElsvanSteijndeFontein B.V. provides lectures, workshops, constellations, and offers informative content on the online platform created by ElsvanSteijndeFontein B.V.

Data

First and foremost, a distinction must be made between personal data and special
personal data. Personal data are details that reveal something about you and can identify you. Personal data includes: first and last name, date of birth, address, emailaddress, telephone number, and Citizen Service Number (BSN). Special personal data refers to information about race, religion, health and criminal record. At ElsvanSteijndeFontein B.V., we generally do not process special data.

Website Usage

When you visit our website, you can use most of its features without your personal data being directly stored. However, we do use cookies. Cookies are small text files that are stored on your computer, smartphone, or tablet. By placing cookies, we can remember certain information about you, such as preferences. These preferences are not linked to your name, address, email, etc. With this information, we aim to enhance your experience on our website and provide you with relevant information about our services.

Our website uses legally permitted cookies:

  • Cookies that ensure our website works properly.
  • Cookies that enhance the user- friendliness of our website.

ElsvanSteijndeFontein B.V. does not share the information obtained from cookies with third parties without your prior consent. Furthermore, we have compiled a comprehensive overview of the cookies we use on our website:

  • _gat: This cookie helps limit request rate to provide adequate website speed, with a retention period of 1 minute. _git: This cookie stores a unique value for each visited page, with a retention period of 1 day. _ga: This cookie is used to identify a unique website visitor, assigning a randomly generated number. It is primarily used for calculating visitor and session data for analytical reports. The retention period for this cookie is 2 years.
  • NID: Google Maps displays the exact location of ElsvanSteijndeFontein B.V. on the contact page. The retention period for this cookie is 6 months.
  • 1p_JAR: These cookies are used by Google to display relevant ads on Google sites based on your recent searches. The retention period for this cookie is 1 month.

ElsvanSteijndeFontein B.V. uses Google Analytics on its website. The information/data collected by our cookies is stored on a server such as Google. To keep the data collected by the cookies confidential, we use an IP anonymizer. This anonymizes the last part of your IP address. ElsvanSteijndeFontein B.V. complies with the requirements set by the Dutch Data Protection Authority. This means that:

  • ElsvanSteijndeFontein B.V. has a data processing agreement with Google.
  • The last octet of the IP address is hidden, achieved through our IP anonymizer.
  • ElsvanSteijndeFontein B.V. has disabled "data sharing."
  • ElsvanSteijndeFontein B.V. does not use other Google services in combination with Google Analytics and cookies.

If you prefer not to use cookies, you can configure your browser to not accept cookies. Additionally, you can delete cookies from your computer manually.

Basis for Processing

ElsvanSteijndeFontein B.V. uses personal data, among other things, for the execution and handling of an agreement. ElsvanSteijndeFontein B.V. may also use your personal data because it has legitimate business interests. These interests include providing good service, efficient internal operations, generating income, safeguarding financial interests, and keeping customers informed about (new) products and services from ElsvanSteijndeFontein B.V.. If ElsvanSteijndeFontein B.V. processes personal data based on your consent, ElsvanSteijndeFontein B.V. will request this separately from you. Consent can be withdrawn at any time, but data processed up to the point of withdrawal remains lawfully processed.

Transfer Outside the EU

Your personal data may be processed outside the EU because certain service providers of ElsvanSteijndeFontein B.V. are located in a country outside the EU. An example of this is Microsoft. Your data may also be stored outside the EU by third parties due to the use of services from Google Analytics, Facebook, Instagram, and LinkedIn. We take necessary and appropriate measures to provide an equivalent level of protection for your data.

Profiling

ElsvanSteijndeFontein B.V. combines collected data from its website and other sources to provide you with the best (online) experience and service. With your permission, ElsvanSteijndeFontein B.V. may send you information tailored to your personal preferences. Your preferences are derived from the data you have provided and/or combined with your browsing behavior on our websites.

Processing Purposes

In its service provision, ElsvanSteijndeFontein B.V. processes your personal data for various purposes, including:

  • Execution of services;
  • Maintaining communication, including answering questions and handling complaints;
  • Reporting and analysis purposes;
  • Relationship management, PR, and (direct) marketing, including sending information about products and services from ElsvanSteijndeFontein B.V. and partners;
  • Improvement of (online) services;
  • Handling disputes;
  • Compliance with regulations and fulfilling court orders.

Use of Our Digital Platform

When you wish to use the platform or website of ElsvanSteijndeFontein B.V., we naturally collect data. To provide you with an understanding of why and which data we process, we have compiled the following overview for you. Please note that the information provided in this table is not exhaustive.

Data Examples Basis
Providing Services & Access to Exclusive Content
  • Creation of an account on the platfom
  • Viewing exclusive content and participating in online training
 ElsvanSteijndeFontein B.V. processes your data based on the established agreement. ElsvanSteijndeFontein B.V. complies with legal requirements regarding the recording and processing of personal data.
Administration & Invoicing
  • Recording and collection of due sums
  • Perdorming actions to invoice for services
  • Executing obligatory checks
 ElsvanSteijndeFontein B.V. needs to process these data based on the agreement and legal provisions.
Information Provision
  • Providing information about our services.
 Providing information about ElsvanSteijndeFontein B.V.’s services is done upon the request of the concerned individual.

 

Exchange with Third Parties

Your data is provided to the following parties, among others:

  • Supervisory authorities, if necessary for supervisory purposes.
  • Persons employed by ElsvanSteijndeFontein B.V., as part of the service provision, these individuals will need your data to perform the agreed-upon service.
  • Freelancers who have completed an Els van Steijn training and facilitate family constellations and coaching.
    Third parties to whom data is provided process the data in accordance with their own privacy statements. Before sharing data with third parties, ElsvanSteijndeFontein B.V. explicitly requests your consent.

Use of Automated Decision-Making & Profiling

ElsvanSteijndeFontein B.V. uses automated decision-making and/or profiling. For example, we use Facebook Pixel and API. Facebook Pixel is a piece of code that we place on our website to learn more about our target audience, allowing us to offer you relevant Facebook advertisements. When you visit our website, you must indicate whether you agree to this method of data processing.

Retention Period

  • Basic data such as invoices must be retained for 7 years based on legal requirements.
  • Inactive accounts will be terminated after more than 1 year of consecutive inactivity. After two years, the account will be deleted in accordance with privacy regulations.
  • Social media or email messages are generally stored for 1 year, except for data that is part of the agreed-upon terms, which have a retention period of 7 years.

Data Security

Regarding data security, ElsvanSteijndeFontein B.V. operates within the given legal framework, taking appropriate technical and organizational measures to secure data against loss, theft, or any form of unlawful processing. Measures taken for security include:

  • Data encryption;
  • Limited access authority within ElsvanSteijndeFontein B.V.;
  • Treatment of data as confidential;
  • If necessary for service provision (without an alternative option), we strictly follow our protocol for passwords and financial data;
  • Encrypted communication.

Your Rights

  • You have the right to access your data; if you wish to do so, please let us know.
  • You have the right to rectification; if your data is incorrect or has changed, please inform us.
  • You have the right to file a complaint if you have a complaint about our approach to GDPR; you can report it to the supervisory authority for personal data protection. However, we highly appreciate it if you discover a "data breach" and report it to us. This way, we can act quickly and adequately, and of course, we also adhere to the notification requirement (within 72 hours) of the supervisory authority.
  • You have the right to portability; if you decide to switch to another ElsvanSteijndeFontein B.V., we will transfer the data if desired.
  • You have the right to object to the use of your personal data. If you wish, please send us a request by email.

For more information, please refer to www.autoriteitpersoonsgegevens.nl.

Liability

This privacy statement only concerns the personal data that ElsvanSteijndeFontein B.V. processes for the execution of the agreement with you as a customer. ElsvanSteijndeFontein B.V. is in no way responsible or liable for the operation and content of websites or services by third parties.

Privacy Statement Changes

This privacy statement can be adjusted or supplemented by ElsvanSteijndeFontein B.V. at any time. In this way, new legislation regarding personal data protection can be easily implemented. Furthermore, we can use this method to keep our privacy statement in line with our business practices.

Identification

ElsvanSteijndeFontein B.V. may ask for further identification for all your requests or questions, in order to prevent us from providing data to the wrong person. Therefore, ElsvanSteijndeFontein B.V. may ask you to include a copy of your ID. The
copy will be properly destroyed - after the question or request has been handled.

Timeframes

We aim to answer your questions and/or requests within one month. If the response takes longer than one month, for example due to the complexity of the request, you will receive a notification from ElsvanSteijndeFontein B.V.

Questions & Oversight

If you have any questions about the personal data we process, you can contact ElsvanSteijndeFontein B.V.
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. (please mention privacy in the subject) or via
Tel.: 0031 (0)850 600396.

Furthermore, you are free to file a complaint with the supervisory authority for personal data protection. For more information, please see www.autoriteitpersoonsgegevens.nl.